Privacy of Customer Data
TRACOLAB ERP is a product of Enlink Consultancy Services Pvt. Ltd. (called TRACOLAB ERP from here onwards).
At TRACOLAB ERP, we place the highest importance on respecting and protecting the privacy of our customers. Our relationship with you is our most important asset. We want you to feel comfortable and confident when using our products and services and with entrusting your personal and tax return information to us.
Scope
When you purchase TRACOLAB ERP product or service, we ask you for information such as name, address, location and telephone number that helps us confirm that your payment information is correct. This information is used to create or maintain your TRACOLAB ERP account information.
When registering through our Web portal, you must generate a user ID and password. We also gather your e-mail address to send you order confirmations and status updates.
We may collect data related to income, deductions, credits, dependents, etc., necessary for tax preparation or related services.
When visiting our websites, we may collect usage details such as IP address, browser type, links clicked, and time spent on pages.
Information Use
We do not share your personal or tax return information outside of TRACOLAB ERP for promotional or marketing use.
Your data is used to manage accounts, provide services, offer customer support, and deliver personalized user experiences.
Aggregated data may be used to improve products and analyze user behavior — never in a way that identifies individuals.
We retain submitted returns and related info under our Records Management Policy, and may use it for service quality, auditing, or retrieval convenience.
Third-party vendors may assist with services but cannot use your data independently.
We may disclose data to comply with legal obligations, law enforcement, or protect our rights.
Information Security
We employ industry-standard encryption and internal safeguards to prevent misuse, loss, or unauthorized access of your data.
Our employees are trained in data security, and sensitive information is encrypted during transmission.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page and, if significant, communicated via prominent notices or emails.
ERI Services for E-Filing
When filing Income Tax Returns, TRACOLAB ERP may request necessary data on your behalf solely for e-filing services.
Collecting user details (Name, Email, Address, Photo) via mobile apps is done with explicit user consent and is stored securely.
Includes access to ITR details via E-Return Intermediary services, web integrations, and secure e-filing procedures.
Grievance Redressal
Any complaints, abuse, or concerns about privacy or breaches can be addressed to our Grievance Officer below:
Mr. Aswini Kumar Padhi
Grievance Officer, Tracolab ERP
Enlink Consultancy Services Pvt. Ltd.
Email: info@tracolab.com
